FAQ

Returns

Yes, returns and exchanges are available on full priced items or items that are less than 50% off.

Please see our return policy here

You are, unless the item(s) are marked at 50% off or more.

These items are not eligible for return or exchange, as they are all FINAL SALE.

You can view our return policies here.

All items marked at 50% off or more are FINAL SALE.

FINAL SALE items may be marked with a red "SALE" circle &/or marked with FINAL SALE in the product description.

After you have processed your return on our Returns Portal through virusintl.com/pages/return-policy, please keep the tracking number to track of its location.

To do this, simply launch our chat app then select track an order.

Once the item(s) has been delivered to our fulfillment center, we ask for 5-7 business days (Monday-Friday) for processing. You will receive an email notification once the return has been finalized.

If you are domestically located in the United States & are the person who placed the order, then yes!

We will provide you with a free return label as long as the item(s) meets all qualifications.

We do not provide free return labels on orders that were placed outside of the US or orders that were received as gifts.

We do offer store credit for gifts. Gifts are not eligible for a return or exchange, unless done so by the original purchaser of the gift.

The person receiving the gift, may return the gift for store credit if they choose, however the cost of return shipping falls to that person. Virus does not offer complementary return labels for gifts returned by the gift receiver.

All event purchases, through Virus International, are FINAL SALE. Those items are not eligible for returns or exchanges, including store credit.

If purchased through a retailer, please contact the retailer for their return/exchange policy, as they are responsible for the product purchased.

General Questions

Generally, our team is able to respond to any questions you may have in 1-2 business days.

If you have an urgent question, you may chat with us or email us by going to the bottom right corner of our website during the hours of 8:00 AM - 4:00 PM PST, Monday through Friday.

We want your products to have the longest life possible! We recommend washing your items on a cold, delicate cycle & hang dry. We also recommend staying away from bleach & fabric softeners.

To prolong the life of your bra cup inserts, please take them out of the garment prior to throwing it in the washing machine, and hand wash them. Once fully dried, reinsert them back into the garment.

Yes! The Virus Lab is now open!

8821 Research Dr. Irvine, CA 92618

Holiday Hours:

Monday - Tuesday // 9am - 3pm

Wednesday - Thursday // 9am - 4pm

Friday // 9am - 5pm

Saturday // 9am - 2pm

Sunday // Closed

Of course!

We offer US military and first responder discounts through GovX. At checkout a GovX button will appear when you click into your cart view. Please verify your information there to receive your discount on your purchase.

This discount cannot be combined with any other discount or site wide sale.

A site wide sale, itself, is considered a discount and therefore, only one discount code may be applied per order. By adding another discount code, it will take away the sale prices and apply the discount code that you entered. This is also applied to rewards earned through the Loyalty Program.

We recommend that you save the discount code or rewards until after the sale has ended, so that you are able to maximum your discounts.

We sure do!

If you want to sell some of the coolest compression gear & active wear on the planet, please contact our Customer Service Team for more information.

We accept all major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB), PayPal, Amazon Pay, & Apple Pay. 

SHIPPING/RECEIVING

Orders placed within the US have a processing period of 2-3 business days, due to the high volume of orders during this holiday season. During this time your order will be carefully packed and assigned tracking.

From there, shipping may take 4-6 business days for the package to be delivered. Once you receive your tracking information, you may click on the tracking number for an ESTIMATED delivery date.

You can generally expect a tracking number within 2-3 business days of your order being placed, due to the high volume of orders during this holiday season. As soon as your item is prepared for shipment, we will email a tracking number to you.

If you do not receive one after the 2-3 business days from placing your order, please reach out to our Customer Service Team for assistance.

We offer complementary shipping on domestic US orders $150 or more & on international orders $250 or more USD (after discount codes have been added and before taxes have been added).

We know you are super excited to get your new gear (we don’t blame you)! However, please allow 2-3 business days for your tracking information to update.

If you still are not getting any tracking information after this time period, please contact our Customer Service Team for assistance.

Please be advised that NEXT DAY AIR shipping means "Next BUSINESS Day Air". (i.e. If you placed an order on a Friday with NDA, you will receive it that following Monday). We do still ask for 2-3 business days for your tracking information to update. Once it has shipped, it will reach you in the amount of time you paid for (typically 4-6 business days).

However, at this time, we do not offer expedited shipping.

Yes! Wherever you are in the US, we can get it there. We do ship to P.O. Boxes & APO/FPO addresses via USPS.

In short, no. Once an order has shipped, we are unable to change the shipping address.

If it is absolutely necessary, please email our Customer Service Team with the desired shipping address and order ID. They will be able to reach out to the fulfillment center to request an address update, however, this change is not guaranteed.

Orders

As long as you have not received tracking information and the order has not been fulfilled, you may cancel an order by logging into your account. Once it has been fulfilled, you can no longer cancel the order.

However, we do offer complementary returns for domestic US orders that qualify.

Please log-in to your account and head to My Account. Next find the order you want to cancel and click on the words Cancel, next to the proper order ID.

We have a live count on our website of what items are in stock. This means that the items avaliable at that time.

If you are able to add the item to your cart, it is in stock. However, it is possible to be able to add an item to your cart, then upon the packing process, the item has gone out of stock due to multiple people shopping at the same time. In this case, we will provide you with a refund back to the original form of payment, so that the rest of the items can ship in a timely manner.

Sizing can be tricky, we totally get it. Take a look at our size charts, on any product page, to see what size you are in our products. If you are still unsure, feel free to reach out to our Customer Service Team for further assistance.

We are unable to process orders for pick-up. Feel free to stop into our Virus LAB Showroom though to bypass the shipping and waiting period.

If you live in Southern California & surrounding areas, you can expect to get your package within 1 business day after it has been shipped out.

Orders cannot be combined at this time, however if they are placed in the same day they will likely ship out on the same day.

With so many cool items to pick from, it can be hard to choose between them! You can purchase e-gift cards here.

Second guessing on a size or item? As long as you have not received tracking information, please chat with our V Team during normal business hours & have your order number available.

If you placed your order within 3 days of the price change or sale, we do offer price matching in the form of a store credit. The store credit will not expire & can be used on any item(s). Please reach out to our customer service team to exercise this option.

A site wide sale is considered a discount, therefore, staying true to policy, only one disocunt code is allowed to be applied per order. If there is a discount code already applied to an order that a price match has been requested for due to a site wide sale, it is not eligable.

International Orders

We want everyone to be able to purchase our products! We do ship internationally & through other international entities, such as Wholesale.

Yes, the customer is responsible for paying any duties & taxes imposed on the shipment.

Most likely, however please check out some of our other regional sites to see if they can ship to you. Cick here

Please reach out to our team, in the chat or email, for information on returns & exchanges for international orders.