FAQ

General Questions

Generally, our team is able to respond to any questions you may have in 1-2 business days. If you have an urgent question, you can chat with us on the bottom right corner of our website during the hours of 8:00 AM - 4:00 PM PST.

We want your products to have the longest life possible, so we recommend washing your items on a cold, delicate cycle & hang drying. We also recommend staying away from bleach & fabric softener.

Yes! The Virus Lab is now open Monday - Friday 9AM-4PM / 8821 Research Dr. Irvine, CA 92618

Of course! We offer US military/first responder discounts through GovX. A GovX button is shown when you click on your cart, please verify your information there to receive your discount.

We sure do! If you want to sell some of the coolest compression gear & active wear on the planet, please contact our team for more information.

We accept all major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB), PayPal, Amazon Pay, & Apple Pay. 

SHIPPING/RECEIVING

You can generally expect this within 1-2 business days of your order being placed. During the holidays, we ask for 1-5 business days. As soon as your item is prepared for shipment, we’ll send you over a tracking number.

We offer free shipping on domestic orders over $100 & international orders over $250 USD.

We know, you’re super excited to get your gear (we don’t blame you)! Please allow 24-48 hours for your tracking information to update. If you still aren’t getting any information on your package’s whereabouts, please contact our customer service team through the chat.

Orders placed within the US will take 1-5 business days after the order processing period to reach you once it has shipped depending on where you live & the shipping method chosen. When you receive your tracking information, you can click on the tracking number for an ETA on when your items will get to your doorstep.

We do still ask for 24-48 hours for your tracking number to update, however once it has shipped it will reach you in the amount of time you paid for. Please be advised that NEXT DAY AIR shipping means Next BUSINESS Day Air; if you placed an order on a Friday with NDA, you should receive it that following Monday.

Wherever you are in the US, we can get it there. We do ship to P.O Boxes & APO/FPO addresses via USPS.

Once an order has shipped, we are unable to change the delivery address.

Orders

As long as you have not received tracking information, we can cancel an order for you. Please reach out to our customer service team through the chat with your order number.

We have a live count on our website of what items are in stock! If you are able to add the item to your cart, it is in stock.

Sizing can be tricky, we totally get it. Take a look at our sizing guide on any product page to see what size you are in our products.

We are unable to process orders for will call. If you live in Southern California & surrounding areas, you can expect to get your package 1 business day after it has been shipped out.

Order can’t be combined at this time, however if they are placed in the same day they will likely ship out on the same day.

With so many cool items to pick from, it can be hard to choose between them! You can purchase e-gift cards here.

Second guessing on a size or item? As long as you have not received tracking information, please chat with our VTeam during normal business hours & have your order number available.

If your order was placed within 5 days of the start date of a sale, we do offer price matching in the form of a store credit. The store credit will not expire & can be used on any items. Please reach out to our customer servie team through the chat to exercise this option.

Returns

For exchanges, eligible items will need to be returned for a refund and a new order will need to be placed. Visit our return portal here here

For eligible returns, we offer a refund or store credit. Visit our return portal here.

Items marked at 50% off or more are not eligible for return or exchange. All items with a discount of 50% off or more are FINAL SALE.

You can view our return policies here.

All items marked at 50% off or more are FINAL SALE. FINAL SALE items may be marked with a red "SALE" circle &/or marked with FINAL SALE in the product description.

After you have processed your return, you can keep the tracking number on the free label we have sent you to keep track of its location. Once you have received your return label, take note of the tracking number. Launch our chat app then select track an order. Once the item(s) has been delivered to our fulfillment center, we ask for 5-7 business days (Monday-Friday) for processing. You will receive an email notification with the refund receipt or store credit code.

If you are located in the US & you are the person who placed the order, then yes! We will provide you with a free return label as long as the item(s) meets all qualifications. We do not provide free return labels on orders that were placed outside of the US or orders that were received as gifts.

All event purchases, through Virus International, are FINAL SALE.

International Orders

We want everyone to be able to purchase our products! We do ship internationally & through other international entities.

Yes, the customer is responsible for paying any duties & taxes imposed on the shipment.

Please check out some of our other regional sites to see if they can ship to you. Cick here

Please reach out to our team in the chat for information on returns & exchanges for international orders.