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Yes, returns and exchanges are available on full priced items or items that are less than 50% off (including if a discount code was used). Any item that is purchased from the Outlet section will be Final Sale.
Please see our return policy here.
You are, unless the item(s) was purchased for 50% off or more, or was purchased from the Outlet section.
If the item(s) were 50% off or more, or from the Outlet section, they will not eligible for return, exchange OR store credit, as they are all Final Sale.
All items purchased at 50% off or more (including those items purchased with a discount code), or are purchased from the Outlet section, are Final Sale.
Outlet section items may be marked as Final Sale or not, however all items from there will be Final Sale, as well as any discount code that is 50% off or more.
Once you have processed your return, on our Returns Portal, through virusintl.com/pages/return-policy, your return or exchange will be processed as soon as it is marked as "in-transit" back to our returns center. Please keep the tracking number to track its location.
To do this, simply launch our chat app then select track an order.
When the item(s) has been delivered to our returns center, you will receive an email notification once the return has been finalized.
If you are located domestically within the United States & are the person who placed the order, then yes!
We will provide you with a complementary return label as long as the item(s) meets all return qualifications.
We do not provide free returns for orders that were placed outside of the US or orders that were received as gifts.
We offer store credit for gifts, however we do not offer refunds back to the original form of payment or exchanges. Gifts are only eligible for a return or exchange, when done so by the original purchaser of the gift.
The person receiving the gift, may return the gift for store credit if they choose, however the cost of return shipping falls to that person. Virus does not offer complementary return labels for gifts returned by the gift receiver.
All event purchases, through Virus International booths or events, are FINAL SALE. Those items are not eligible for returns or exchanges, including store credit.
If purchased through a retailer, please contact the retailer for their return/exchange policy, as they are responsible for the product purchased.
Generally, our team is able to respond to any questions you may have in 1-2 business days.
If you have an urgent question, you may chat with us or email us by going to the bottom right corner of our website during the hours of 8:00 AM - 3:00 PM PST, Monday through Friday (not including holidays).
We want your products to have the longest life possible! We recommend washing your items on a cold, delicate cycle & hang dry. We also recommend staying away from bleach & fabric softeners.
To prolong the life of your bra cup inserts, please take them out of the garment prior to throwing it in the washing machine, and hand wash them. Once fully dried, reinsert them back into the garment.
Yes! The Virus LAB is located at:
8821 Research Dr., Irvine, CA 92618
Monday - Tuesday // Closed
Wednesday - Friday // 8am - 2pm
Saturday // Closed
Sunday // Closed
We offer US military and first responder discounts through GovX. At checkout a GovX button will appear when you click into your cart view. Please verify your information there to receive your discount on your purchase.
This discount cannot be combined with any other discount or site wide sale.
The short answer is no. A site wide sale, itself, is considered a discount and therefore, only one discount code may be applied per order. By adding another discount code, it will take away the sale prices and apply the discount code that you entered.
We recommend that you save the discount code until after the sale has ended, so that you are able to maximum your discounts.
We sure do!
If you want to sell some of the coolest compression gear & active wear on the planet, please contact our Customer Service Team for more information.
We accept all major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB), PayPal, Amazon Pay, & Apple Pay.
Orders typically have a processing period of 1-2 business days, however, during the holiday season, this timeline may increase to 1-3 business days, due to the high volume of orders. During this time your order will be carefully packed and assigned tracking.
From there, shipping may take 4-6 business days for the package to be delivered.
Once you receive your tracking information, you may click on the tracking number for an ESTIMATED delivery date.
You can generally expect a tracking number within 1-2 business days of your order being placed, however due to the high volume of orders during the holiday season, this timeline may increase to 1-3 business days.
As soon as your item is prepared for shipment, we will email a tracking number to you.
If you do not receive any shipment information after the 2-3 business days from placing your order, please reach out to our Customer Service Team for assistance.
We offer complementary shipping on domestic/US orders $150 or more & on international orders $250 or more USD (after discount codes have been added and before taxes have been added).
Free shipping does NOT include free duties. All duties and taxes are the responsibility of the guest to pay upon delivery (if there are any).
We know you are super excited to get your new gear (we don’t blame you)! However, please allow 2-3 business days for your tracking information to update.
If you still are not getting any tracking information after this time period, please contact our Customer Service Team for assistance.
Yes! Wherever you are in the United States, we can get it there. We do ship to P.O. Boxes & APO/FPO addresses via USPS.
In short, no.
Once an order has shipped, meaning that it has been packed and assigned tracking, we are unable to change or edit the shipping address. If the order has not been fulfilled yet, then you may cancel the order (through your account) and place a new order with the proper shipping address.
If it is absolutely necessary, please email our Customer Service Team with the order ID and desired shipping address. They will be able to reach out to the fulfillment center to request an address update, however, this change is not guaranteed.
As long as you have not received tracking information and the order has not been fulfilled, you may cancel an order by logging into your account. Once it has been fulfilled, you will no longer be able to cancel the order.
Please log-in to your account and head to My Account. Next, find the order you want to cancel and click on the word Cancel, next to the proper order ID.
We have a live count on our website of what items are in stock. This means that the items available at that time, however there can be a delay at updating the inventory during high volume times.
If you are able to add the item to your cart, it is in stock. However, as stated above, it is possible to be able to add an item to your cart, then upon the packing process, the item has gone out of stock due to multiple people shopping at the same time. In this case, we will provide you with a refund back to the original form of payment, so that the rest of the items can ship in a timely manner.
Sizing can be tricky, we totally get it. Take a look at our size charts, on any product page, to see what size you are in our products. If you are still unsure, feel free to reach out to our Customer Service Team for further assistance.
We are unable to process orders for pick-up. Feel free to stop into our Virus LAB Showroom though to bypass the shipping costs and waiting period.
If you live in Southern California & surrounding areas, you can expect to get your package within about 1-2 business days after it has been shipped out.
Orders cannot be combined at this time, however if they are placed in the same day they will likely ship out on the same day.
With so many cool items to pick from, it can be hard to choose between them! You can purchase e-gift cards here.
Second guessing on a size or item? We can never edit an order once it has been placed. However, as long as you have not received any tracking information, you may cancel your recent order and place a new order with the proper sizing or items that you desire.
If the order has already been fulfilled and/or assigned tracking, it is no longer eligible to be cancelled.
If you placed your order within 3 days of the price change or sale, we do offer price matching in the form of a store credit. The store credit will not expire & can be used on any item(s). Please reach out to our customer service team to exercise this option.
A site wide sale is considered a discount, therefore, staying true to policy, only one discount code is allowed to be applied per order. If there is a discount code already applied to an order that a price match has been requested for due to a site wide sale, it is not eligible.
We want everyone to be able to purchase our products! We do ship internationally (on our other websites, not this one) & through other international entities, such as Wholesale.
This site, VIRUSINTL.com, is our United States shipping site. Meaning, that guests who order from this site are wanting to ship anywhere within the United States.
Most likely, however maybe not through this site. Please check out some of our other regional sites to see if another one is able to ship to you:
If you do not see your country on any of the shipping lists, then we do not ship to your region or country at this time.
Please reach out to our team, in the chat or email, for information on returns for international orders. Make sure to include your order ID and the items that you want to return.