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Returns & Exchanges

Returns & Replacements

We guarantee 100% satisfaction.

ALL MARKED SALE ITEMS ARE FINAL SALE 

If you are unsatisfied with an item that you have purchased, you may return the unused item for an exchange or refund within 30 days of receiving the order.

 

Free exchanges and returns within 35 days of purchase.  Prepaid return labels are provided below.  Prepaid return labels for exchanges and returns are not provided for the following: International Orders, Guam, and Puerto Rico

Please note that the following conditions apply:

  • Shipping charges are not refunded when you return an item.
  • Items must be in new, resalable condition. Clothing items must have tags attached to be returnable. 
  • If we do not have your requested exchange item on hand, we may issue a refund or store credit for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.

If you want to send back your item(s) with your own carrier:

VIRUS C/O Returns
7521 Talbert Ave
Huntington Beach, CA 92648

 

RETURN INSTRUCTIONS

Exchanges & Returns- Please allow 3-5 business days for processing.

ALL MARKED SALE ITEMS ARE FINAL SALE 

  • Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center.

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