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FAQ

GENERAL QUESTIONS

 

I emailed customer service, how long will it take them to respond?

Generally, our VTeam is able to respond to any questions you may have in 1-2 business days. If you have an urgent question, you can chat with us on the bottom right corner of our website.

 

Do you have a physical store?

Unfortunately, we do not have a physical store.

 

Do you offer military discounts?

Of course! We love our military personnel. At this time, we offer an Active-Duty military discount. Please reach out to our VTeam at for more information about this.

 

Do you have any wholesale programs?

We sure do! If you want to sell some of the coolest compression gear & active wear on the planet, please contact our VTeam at for more information.

 

What forms of payment do you accept?

We accept all major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB), PayPal, Amazon Pay, Apple Pay.

 

How should I wash & care for my Virus products?

We want your products to have the longest life possible, so we recommend washing your items on a cold, delicate cycle & hang drying. We also recommend staying away from bleach & fabric softener.

 

 

SHIPPING/RECEIVING

 

I didn’t receive a tracking number, when should I expect it?

As soon as your item is prepared for shipment, we’ll send you over a tracking number. You can generally expect this within 1-2 business days of your order being placed. During the holidays, we ask for 1-5 business days.

 

Do you offer free shipping?

We offer free shipping on domestic orders over $75 & international orders over $200 USD.

 

I just received my tracking number & it’s not telling me where it is, why is that?

We know, you’re super excited to get your gear (we don’t blame you)! Please allow 24-48 hours for your tracking information to update. If you still aren’t getting any information on your package’s whereabouts, please contact our VTeam.

 

I just placed my order, how soon can I expect to receive it?

Orders placed within the US will take 1-5 business days to reach you after it has shipped depending on where you live. When you receive your tracking information, you can click on the tracking number for an ETA on when your items will get to your doorstep.

 

Do you ship to P.O Boxes or APO addresses?

Wherever you are in the US, we can get it there. We do ship to P.O Boxes & APO/FPO addresses via USPS.

 

My order has already shipped but the address is wrong, can I change it?

We unfortunately are unable to change an address on a package that has already been shipped out.

 

 

ORDERS

 

I just placed an order, can I cancel it?

As long as you have not received tracking information, we can cancel an order for you. Please reach out to our VTeam with your order number & we can get this taken care of for you.

 

How do I know if something is in stock?

We have a live count on our website of what items are in stock! If you are able to add the item to your cart, it is in stock.

 

What size am I in your products?

Sizing can be tricky, we totally get it. Take a look at our sizing guide to see what size you are in our products.

 

Can I pick up my order in store?

Unfortunately, we are unable to process orders for will call. If you live in Southern California & surrounding areas, you can expect to get your package 1 business day after it has been shipped out.

 

I made two orders today, can they be combined?

Order can’t be combined at this time, however if they are placed in the same day they will likely ship out on the same day.

 

Do you sell gift cards?

With so many cool items to pick from, it can be hard to choose between them! You can purchase gift cards here.

 

Can I change anything on my order after it has been placed?

Second guessing on a size or item? As long as you have not received tracking information, you can reach out to our VTeam with your order number to change a product.

 

 

RETURNS

 

Do you offer returns?

We do offer returns for either a refund or store credit. You can start a return here. No exchanges at this time!

 

I purchased a sale item & would like to return it, am I able to do so?

We unfortunately are unable to return or exchange items that are 50% off or more. All items with a discount of 50% off or more are final sale.

 

What are your return policies?

You can view our return policies here.

 

What items are final sale?

All pre-marked sale items marked at 50% off or more are final sale. These guys will have a red circle saying SALE on the item preview. They may also say “Final Sale’ in the product description.

 

What is the status of my return?

After you have processed your return, you can keep the tracking number on the free label we have sent you to keep track of its location. Once the item(s) has been delivered, we ask for 3-5 business days for processing.

 

Do you offer free shipping on returns?

We sure do! We will provide you with a free return label as long as the item(s) meets all qualifications.

 

Can I return items purchased from an event you were at or a retailer?

Unfortunately, all items sold at events will only be exchangeable or returnable at the event. For items bought through a separate retailer, please reach out to them to discuss a return or exchange.

 

 

INTERNATIONAL ORDERS

 

Do you ship internationally?

We want everyone to be able to purchase our products! We do ship internationally & through other international entities. Please select the correct region here.

 

Do I need to pay for duties & taxes?

Yes, the customer is responsible for paying any duties & taxes imposed on the shipment.

 

I do not see my country listed when I’m checking out, do you ship to my county?

Please check out some of our other regional sites to see if they can ship to you here.

 

How do I return my international order?

Please reach out to our VTeam for information on returns & exchanges for international orders.

 

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