Hi Addison,
We're really sorry to hear that your Elevate V2 Singlet arrived damaged and that it couldn't be used for the event. This is definitely not the experience we want any of our customers to have, especially for something as important as a special event.
We understand how disappointing and frustrating this must have been, particularly when you were counting on the singlet for her event. Receiving a damaged product is never acceptable, and we sincerely apologize for this quality issue.
Regarding the return status showing as unable to return, we'd like to look into this further to understand what happened and explore options to make this right. Our team takes situations like this seriously, and we want to ensure we're doing everything we can to resolve this for you.
Please check your email, as our team will be reaching out to follow up with you directly about your order. We'll review your situation and work to find a solution.
We appreciate your patience and the opportunity to make this right.
V Team